Privacy Policy


PremiseHQ is committed to preserving the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our Software as a Service (SaaS) platform.

Information Collected

At PremiseHQ, our data collection is governed entirely by the SaaS agreement signed with each business. We do not collect personal or non-personal information for advertising purposes, nor do we sell any data. The data stored in the platform is owned by the organization licensing the product and is managed under their specific policies.

Use of Collected Information

Data collected through our platform is exclusively owned by the organization licensing our product. PremiseHQ does not share any data across accounts or with other parties, ensuring strict confidentiality and integrity of your data. The user access information collected is used for the following purposes:

      Delivering and optimizing our services

      Personalizing user experience

      Communicating with users about their accounts and services

      Analyzing user behaviors to enhance our offerings

We may share information with trusted third parties to facilitate service delivery or as legally required.

Protection of Information

PremiseHQ employs stringent and commercially viable security measures to safeguard user information from unauthorized access, disclosure, alteration, or destruction.

International Data Transfers

Our data centers are strategically located in Canada Central and US-Ohio regions. For Canadian users, all data except sensor data or time series data is stored within customer’s data residency to comply with local data protection laws.

User Rights

Users have the right to access, update, correct, or delete their personal information. Users can exercise their right by contacting our dedicated support team.

Retention Policy

Data retention policies may vary based on the customers licensing our platform. To understand specific data retention practices, please contact the business entity you are affiliated with. PremiseHQ does not own, retain, or govern the data retention policies of our clients.

Cookies and Tracking

PremiseHQ utilizes only necessary cookies to ensure the functionality of our platform. These cookies are crucial for user access, authentication, and to restore unsaved data from previous sessions. No cookies are used for advertising or tracking purposes.

Third-Party Links

Our services may include links to third-party websites or services for additional functionality. PremiseHQ does not control the privacy practices of these third parties and is not responsible for their policies.

Children’s Privacy

PremiseHQ’s services are not intended for individuals under 13 (or as defined by applicable laws). We do not knowingly collect personal information from children without parental consent.

Changes to the Privacy Policy

PremiseHQ reserves the right to modify this Privacy Policy. Our platform or other communication channels will inform users of significant changes.

Contact Information

For inquiries or concerns about this Privacy Policy or our practices, please contact our privacy team at